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How 9qqp Handles Your Personal Data

At 9qqp, we take the privacy of your account data seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

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9qqp How 9qqp Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Team Send a written data request to our privacy team at the address listed in your account dashboard. We acknowledge all requests within 48 hours and resolve them within 30 days where possible.
Live Chat Support Our live chat is available around the clock. If your query relates to data access, correction or deletion, our agents will escalate it directly to the privacy team on your behalf.
In-Account Request Form Log in to your 9qqp account, navigate to Settings, and use the Data Rights form to submit a subject access request, correction notice or deletion request without needing to write a separate email.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every layer of our data handling — from collection to deletion — follows a set of documented practices that our internal privacy team reviews regularly.

Encrypted Storage

All personally identifiable data, including your name, email address and linked payment method references such as UPI IDs, is stored with AES-256 encryption at rest. Access is restricted to authorised personnel only.

Cookie Controls

We use cookies for session management, fraud detection and performance analytics. You can adjust non-essential cookie preferences at any time through the cookie settings panel accessible from the footer of every page.

Account Security Measures

Your account is protected by hashed passwords and optional two-factor authentication. We never store your raw Paytm or PhonePe credentials; payment processing happens through the provider's secure API.

Data Retention Periods

Transaction records are kept for the period required by applicable financial regulations in your jurisdiction. Account profile data is deleted within 90 days of a verified account closure request, unless retention is required by law.

Third-Party Data Sharing

We share data only with service providers who need it to deliver our platform — payment processors, fraud-detection partners and cloud infrastructure. Each partner is bound by a data-processing agreement with us.

Your Right to Request Changes

You can request a copy of all data we hold, ask us to correct inaccurate records, or request deletion of your account data. Submit requests through live chat, email or the in-account Data Rights form.

Common Questions About Our Privacy Policy

If you have a question about how 9qqp handles your personal data that is not answered below, reach out through any of the contact paths listed on this page and our privacy team will respond directly.

We collect your name, email address, phone number, date of birth for eligibility verification, and the payment method details you choose to link — such as a UPI ID or Paytm number. Device and session data is also logged for security purposes.

We do not sell your personal data to advertisers. Data is shared only with payment processors like UPI rails and Paytm, fraud-detection partners, and cloud infrastructure providers, each under a strict data-processing agreement that limits how they may use it.

Transaction records including UPI and PhonePe payment references are retained for the period required by applicable financial regulations in your jurisdiction. Once that period expires and your account is closed, records are deleted from active systems.

Yes. Log in to your account, go to Settings and submit a subject access request via the Data Rights form. We will compile and deliver a copy of your data within 30 days of receiving a verified request.

Use the in-account Data Rights form, contact live chat at any time, or email our privacy team. We acknowledge correction and deletion requests within 48 hours and process them within 30 days, subject to any legal retention requirements.

We use essential cookies for session management and security, plus optional analytics cookies to measure page performance. You can turn off non-essential cookies at any time through the cookie settings panel in the footer of every page.

The payment processor handles the actual transaction through their own secure API; we receive only a transaction reference, not your full wallet credentials. Both PhonePe and Paytm are governed by their own privacy terms in addition to ours.

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